Please read this agreement carefully before using Miss & Sis website. By placing an order and/or using the site you signify your agreement to be bound by these conditions and you consent to us using your information in accordance with our privacy policy. If you don’t accept these terms, don’t use the site. If you have any questions please contact us at info@missandsis.com. All terms such as, we, us, our, and Miss & Sis means missandsis.com Limited.

You have to be 18 years of age or older to purchase goods from the site. If you are under 18, you might use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.

MAKING RETURNS

Miss & Sis believes you will love our products. However, we will gladly accept only unworn returns or exchanges within 7 days of your order arrival if there is a problem with our products. Please note that postage fees will not be refunded. When returning a product Miss & Sis strongly recommends to obtain proof of posting - we can’t accept responsibility for parcels lost in transit. If there are any problems with your refund Miss & Sis will contact you immediately. For all exchanges and returns you will be required to arrange and pay for the return of the products to us. Purchases made through Internet can’t be returned to our store. Please pack the items back in the parcel, include the paperwork and write e-mail to info@missandsis.com with “Return” or “Exchange” in a subject line for further instructions. A prompt refund of the price of the goods will be issued once all the information referred to above is received. Credit card used for the original purchase will be credited with the original price.

NO RETURN OR EXCHANGES WILL BE ACCEPTED ON EARRINGS DUE TO HYGIENE REASONS, AND NO RETURN WILL BE ACCEPTED ON SALE ITEMS. 
CANCELLATIONS AND EXCHANGES

If you realize you have made a mistake, and would like to cancel your order, please contact us as soon as possible. Since we ship quickly, it might not be possible to stop your order so please follow the instructions for “Making Returns.” Please follow same instructions for exchanges as well. It will be faster though to re-order a product rather than send it back for an exchange. Miss & Sis realize this means two transactions on your credit card, but feel it will be faster for you to get the product you would really like. Please make a decision according to your needs and wants.


DEFECTIVE AND DAMAGED ITEMS

If you receive an item you have ordered that is damaged, defective, or not what you ordered, please contact us as soon as possible and we will send you a new item, or refund your item. You can find our contact information under “Making Return.”

DELIVERY

Please see Miss & Sis DELIVERY PAGE for information on prices of delivery and timings. Miss & Sis will do its best to deliver the goods within the times indicated. Nevertheless, where delivery times, and dates are given, they are for general guidance only. Miss & Sis will not be held liable for late delivery of products caused by circumstances beyond Miss & Sis reasonable control. 

Miss & Sis will attempt to deliver the products to the address you specify for delivery or if none, Miss & Sis will use credit card address you supply. You are responsible for making arrangements to receive the products, and if the products are held at the post office, or other delivery company s depot because no one was reachable when the products were delivered then it is your responsibility to collect your products. It is important that the addresses provided by you to us are accurate/correct. We are not able to deliver to P.O. Boxes. It might not be possible for Miss & Sis to deliver to some countries, if an order is received with a delivery address outside the territories stated, you will be contacted by us.

Please be aware that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as Miss & Sis will not be held liable for these.


CUSTOMERS’ RESPONSIBILITY

Miss & Sis can’t guarantee that the sale and delivery of our goods to your particular country and/or location is permissible. Please be aware/informed of your own geographic import restrictions. Miss & Sis site, and its contents will not constitute the basis for any contractual commitment between Miss & Sis, and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Miss & Sis would contravene any applicable local, regional, or national legislation. No customer should seek to make any order through Miss & Sis site from jurisdictions where it would be illegal for Miss & Sis to sell its products.

CUSTOMER CARE

If you need assistance for any reason, or simply have any question please contact us at: info@missandsis.

We accept major credit cards. To securely receive your payments over the Internet Miss & Sis use secure sockets layers (SSL) software, which is the standard Internet practice and means your details are protected. Please DO NOT try to send orders via email, as Miss & Sis can’t guarantee any secure transmission of details. Miss & Sis will take all reasonable care to keep your order secure, but in the absence of our sole negligence Miss & Sis can’t be held liable for any loss you may suffer if a third party obtains unauthorized access to any data - including credit, and account details, you provide when accessing or ordering from the site. 

COPYRIGHTS AND OTHER RIGHTS

All materials and information, including: illustrations, images, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code, and software in the site are protected by copyright, trade mark, design right, and/or other worldwide intellectual property rights, and are owned or controlled by or licensed to Miss & Sis. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download, or make a single copy of the contents, and other downloadable materials displayed on Miss & Sis site for the sole purpose of placing an order with Miss & Sis, or using the site as a shopping resource only. No right, title, or interest in any downloaded materials, or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), transmit, publish, distribute, modify, display, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software without Miss & Sis express prior written permission. All rights are reserved.

DISCLAIMER AND LIABILITY

Miss & Sis reserves the right in its sole discretion to modify, change, remove or substitute without notice any information on the site from time to time.  Miss & Sis will do its best to ensure that all descriptions and illustrations of the items on our website, or otherwise provided to you by us are accurate, but there may be small variations due to print and publishing limitations. Miss & Sis tries to keep the site up to date, but can’t guarantee that our site, and its contents are completely free of viruses, technical errors, or anything else that may have a harmful effect on any technology. Miss & Sis will do its best to allow uninterrupted access to the site, but access may be suspended, restricted or terminated at any time. By using Miss & Sis site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing, or repairs of any equipment you use in connection with this site. In no case Miss & Sis will be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability can’t be excluded by law. YOU MUST USE THIS SITE FOR LAWFUL PURPOSES ONLY.
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